Customer Services Representative

Our client is looking for intelligent, enthusiastic and technology orientated individuals to join their global team

If you are a problem-solver, empathic, an excellent communicator and possess high critical thinking skills, then this could be the opportunity for you

You will be working in the exciting, high-speed, and dynamic environment of global financial markets with colleagues from across the world

Workplace: Onsite (Please note this is not a Hybrid role)

Responsibilities:

• Provide customers with a world class service experience
• Interact with customers on topics ranging from product information, platform queries and trading support
• Provide support via multiple service channels - email, phone and live chat
• Create tailored customer solutions by utilizing internal tools & product materials
• Proactively communicate with other support functions and company divisions to resolve queries timeously
• Assist with checking onboarding documents submitted by clients.
• Recording and escalation of client complaints and assist with their investigation and resolution.

What You Should Have:

• Bachelor’s degree, with majors in Finance or Economics preferred
• 1-2 years of Customer Service experience, preferably in a financial services environment
• Complete fluency in English including speaking, writing and typing
• Strong numerical skills
• Highly computer literate
• Willing to work in shifts (to share coverage for 07.00-21.30)