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Financial Services Customer Services - Fluent Mandarin Speaker

Full Time
Greater London
15-11-2023 11:31 AM

Our client is looking for intelligent, enthusiastic and technology orientated individuals to join its global team

If you are a problem-solver, empathic, an excellent communicator and possess high critical thinking skills, then this could be the opportunity for you

You will be working in the exciting, high-speed, and dynamic environment of global financial markets with colleagues from across the world

Workplace: Onsite (Please note this is not a Hybrid role)

The role will initially be focused on the customer services desk


  • Provide customers with a world class service experience
  • Interact with customers on topics ranging from product information, platform queries and trading support
  • Provide support via multiple service channels - email, phone and live chat
  • Create tailored customer solutions by utilizing internal tools & product materials
  • Proactively communicate with other support functions and company divisions to resolve queries timeously
  • Assist with checking onboarding documents submitted by clients.
  • Recording and escalation of client complaints and assist with their investigation and resolution.

What You Should Have:

  • Bachelor’s degree, with majors in Finance or Economics preferred
  • Complete fluency in English and Mandarin (essential) including speaking, writing and typing
  • Strong numerical skills
  • Customer services experience preferably within financial services
  • Willing to work in shifts (to SHARE coverage for 07.00-22.00 with two others)

Fergus Hooley


07425 325267