Financial Services Customer Services - Fluent Mandarin Speaker

Our client is looking for intelligent, enthusiastic and technology orientated individuals to join its global team

If you are a problem-solver, empathic, an excellent communicator and possess high critical thinking skills, then this could be the opportunity for you

You will be working in the exciting, high-speed, and dynamic environment of global financial markets with colleagues from across the world

Workplace: Onsite (Please note this is not a Hybrid role)

The role will initially be focused on the customer services desk

Responsibilities:

• Provide customers with a world class service experience
• Interact with customers on topics ranging from product information, platform queries and trading support
• Provide support via multiple service channels - email, phone and live chat
• Create tailored customer solutions by utilizing internal tools & product materials
• Proactively communicate with other support functions and company divisions to resolve queries timeously
• Assist with checking onboarding documents submitted by clients.
• Recording and escalation of client complaints and assist with their investigation and resolution.

What You Should Have:

• Bachelor’s degree, with majors in Finance or Economics preferred
• Complete fluency in English and Mandarin (essential) including speaking, writing and typing
• Strong numerical skills
• Customer services experience preferably within financial services
• Willing to work in shifts (to SHARE coverage for 07.00-22.00 with two others)